Once your order is successfully submitted, we aim to process your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information. 

Robomate typically uses standard courier services (usually PostHaste or CourierPost) for delivery of all smaller items, or DailyFreight, Mainstream or Bascik for larger items.

Standard non-rural delivery times are usually 1-2 business days to Auckland, 2-4 days for the rest of the North Island, and 2-5 days for the South Island.    Rural delivery times vary, but expect an additional 2 days on average.  All shipping timeframes on this website are estimates and may vary from time to time. 

We always do our best for fast, seamless delivery however issues do occur from time to time.  Expect some delays over peak periods and during promotions, due to extra workload on our team and the courier system.  Factors such as weather, distance, public holidays and other external factors are outside of our control.  We’re a small team and we really appreciate your patience – rest assured we really do care!