Mobile technicians

Our commitment to you is that we'll be with you every step of the way, providing excellent service & support for your Robomate.

  • On-site support

    • $149 call out fee
    • $95 per hour
    • Charged in 30 min increments
    • 30kms from Auckland harbour bridge/ Christchurch Cathedral Square / Tauranga Memorial Park - $1.50 per km for additional

    Our standard warranty operates on a return-to-base policy, meaning customers are responsible for transport costs when returning products for warranty service.

    If on-site technical support is requested, standard call-out fees will apply according to our service schedule above.

    We may waive these call-out fees at our discretion if:

    • The issue is confirmed to be caused by a manufacturing defect covered under warranty
    • The problem requires hands-on service or repair that cannot be resolved remotely
    • The defect falls within our warranty coverage terms

    Each service request is evaluated individually to determine fee waiver eligibility.

  • Installation

    • Up to 1000m2 - (2.5 hours) - $299
    • Up to 2000m2 - (3.5 hours) - $399
    • Up to 3000m2 - (4 hours) - $499
    • Up to 5000m2 -(4 hours) - $599
    • Up to to 10,000m2 – (8 hours) - $999


    This pricing applies to locations within 30km of road travel from the nearest Robomate office. Additional costs apply beyond 30km.

    If you would like to have this added to your purchase please get in touch with our Sales Support team 0800 ROBOM8 (0800 762 668)

    What is included:

    • Charger placed in a good location on-site.

    • Your lawn will be mapped out for you.

    • Connected to WiFi (assuming your WiFi is available and compatible with 2.4Ghz)

    • Recommended task schedules set up for the current season

    • RTK installed in a place that is accessible from the ground

    • 1 free follow-up 1 hour visit within the next 3 months to make adjustments

    What’s not included:

    • Installation of external power plugs

    • Installation of the RTK on the roof of your building If you wish to have your RTK roof-mounted you will need to organize an electrician as our team are not authorized to work on the roof.

    Note: It is impossible to get everything perfect in one visit.  One free follow-up visit is included free of charge within the first 3 months.  Additional visits and changes will be charged at our standard servicing rate.

    Unfortunately, we are not able to offer installations in some areas currently. If you want to check about your location please get in touch with our customer support team.