Mobile technicians
Our commitment to you is that we'll be with you every step of the way, providing excellent service & support for your Robomate.
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On-site support
- $149 call out fee
- $95 per hour
- Charged in 30 min increments
- 30kms from Auckland harbour bridge - $1.50 per km for additional
Our warranty is return to base, however we will waive these fees if the reason for the call-out is determined to be caused by a physical manufacturing defect which is covered under warranty and requires a hands-on service or repair to remedy.
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Installation
- Up to 1000m2 mowers - (2.5 hours) - $299
- Up to 2000m2 mowers - (3.5 hours) - $399
- Up to 3000m2 - (4 hours) - $499
- Up to 5000m2 -(4 hours) - $599
- Up to to 10,000m2 – (8 hours) - $999
*for locations within 30 kms of road travel from the nearest Robomate office. Additional costs may apply.
What is included:
• Charger placed in a good location on-site.
• Your lawn will be mapped out for you.
• Connected to WiFi (assuming your WiFi is available and compatible with 2.4Ghz)
• Recommended task schedules set up for the current season
• RTK installed in a place that is accessible from the ground
• 1 free follow-up 1 hour visit within the next 3 months to make adjustments
What’s not included:
• Installation of external power plugs
• Installation of the RTK on the roof of your building (if you wish to have your RTK roof-mounted we can organize with an electrician for an additional charge as our team are not authorized to work on the roof)
Note, it is impossible to get everything perfect in one visit. One free follow-up visit is included free of charge within the first 3 months. Additional visits and changes will be charged at our standard servicing rate.