Shipping Policy
Once your order is successfully submitted, we aim to process your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information.
Robomate typically uses standard courier services (usually PostHaste or CourierPost) for delivery of all smaller items, or DailyFreight, Mainstream or Bascik for larger items.
Standard non-rural delivery times are usually 1-2 business days to Auckland, 2-4 days for the rest of the North Island, and 2-5 days for the South Island. Rural delivery times vary, but expect an additional 2 days on average. All shipping timeframes on this website are estimates and may vary from time to time.
We always do our best for fast, seamless delivery however issues do occur from time to time. Expect some delays over peak periods and during promotions, due to extra workload on our team and the courier system. Factors such as weather, distance, public holidays and other external factors are outside of our control. We’re a small team and we really appreciate your patience – rest assured we really do care!
Damaged goods
All of our products are well packaged, suitable for courier handling. Occasionally there may still be damage, so carefully check the outer box for damage before opening.
If your order arrives with any damaged or missing goods, you must let us know within 24 hours of delivery and/or note the damage when signing for the parcel. If you do not contact us within this timeframe, you are deemed to have inspected and approved the conditions and contents of the order. If there is damage, please take a photo of the box and send through to our team as soon as possible.
Missing goods or not delivered
If part of your order is missing, please let us know within 5 days of delivery. If you do not contact us within 5 days, you are deemed to have inspected and approved the conditions and contents of the order.
If your order hasn’t arrived, please get in touch within 7 days and we’ll investigate for you! Notifying us within the 7 day period is essential to claim insurance.
Warehouse location
Our orders are dispatched from either our store at 292 Broadway, Newmarket or our other Auckland Warehouse.. Click and collect is available at the checkout for orders made within the Auckland region.
