Robomate values our customers and respects their right to privacy.  We take due measures to protect our customers privacy; our website is encrypted through a Secure Sockets Layer protocol and we only retain Personal Information that is relevant to conducting our business and providing you with the best possible customer service.  

We may collect some personal information such as:

• Name
• Address
• Phone number
• Email Address
• Age
• Profession
• Details regarding your past transaction and Robomate browsing history with us
• History of interactions via phone, email or any other medium
• Other information you provide to us that may be relevant to conducting our business.

You may request details on what personal information we hold about you, and request that we delete that information by going through our usual contact channels.

Robomate will only use any information collected if it is relevant for conducting business. This personal information will only be disclosed to our staff, contractors, selected third parties or partners if it is relevant to conducting business.  It may be necessary to disclose Personal Information to third-parties; for example Courier Companies, IT service providers, software providers such as CRM and accounting etc. Your Personal information may also be used for user experience optimisation and marketing purposes; to provide you with a more personalised experience.

Our website, like most major websites, uses cookies. These cookies are solely to optimise the user experience.  We use these cookies to remember user account login, pop-up dismissal, shopping cart and order progress, language selection and Google Analytics.  Some, such as Google Analytics, transmit data to third-party companies.  Google does not identify individual users or associate your IP address with other information collected across the internet.  We use Google Analytics to understand how visitors use our website and to optimise their experience.  You can opt-out of Google Analytic here, or disable/remove cookies through your browser settings.

Further our websites use cookies to advertise products and services from us and our partners on third party websites (including Google) to previous visitors to and users of our websites. These cookies will be used to inform, optimise and serve ads based on someone’s past visits to or use of our websites. No personally identifiable data is collected for this advertising.
We may match your cookies information to what we know about you for analysis and advertising purposes. We can use such analysis to improve the functionality and your experience of our websites.

If you have any questions or concerns regarding our privacy policy, please get in contact with us – help@robomate.co.nz