We stand by our mates.

Please ensure to read your warranty information that will be included in your products package. All our warranties are Return to Base unless otherwise stated in writing by a Robomate staff member.  Ensure to register your product on first use to make sure you don’t void your warranty. Please do not attempt to repair or disassemble your Robot without prior written instruction from a Robomate staff member as this will void the warranty. All warranty claims are only valid on products that have been subject to fair use according to their intended purpose. We are not liable to repair or replace items which have normal, fair wear and tear. All warranties are intended only to cover faulty goods, caused by a manufacturing error or defect, causing the product to be not fit for purpose.

Neato

All Neato Vacuums come with a 2 year standard limited warranty on all components except for the battery which has a 6 month warranty.  

Ambrogio

Ambrogio lawnmowers come with a 2 year or specified hour warranty (whichever comes first). The L250, L350, L400 ranges have a specified 3,000 hour limit, while the L30, L60, L85, L210 ranges have a 2,000 hour limit due to lower operating hours.

Contact us on sales@robomate.co.nz with any questions or to organise a warranty claim.