Setting up your Neato robot

Welcome to the Robomate family!

Before we get started, there are a few things it’s important to know:

  • We’re here to support you should you ever need it.
  • To some people, robots may initially seem confusing but they’re actually very simple and you will soon understand your new mate!
  • Your robot will only return to base if he starts from the base.  If you carry him to a different location, he will return to where he started once he has completed his clean.
  • Your robomate will typically clean in approximately 15m² sections and will segment the room into smaller sections.  Don’t be alarmed if he appears to ignore part of the room, once he has mapped the house he will return to clean it.
  •  Place the charge base against a wall near an electrical outlet
  • The robot needs approximately three feet of open space in front to dock successfully.
  • For best results, put the charge base three feet from a corner and at least three feet from a doorway as shown in the diagram below.
  • Make sure the robot can “see” the charge base from various places in the room: don’t hide the charge base behind or under furniture, in a long, narrow hallway, or in closed-off area.
  • Avoid putting the charge base in constant direct sunlight.
  • If you have thick carpeting, check that the charge base isn’t tilted as this can interfere with docking.

Place your robomate onto the charging base.  He will sit backwards (square edge facing away from base) with the metal contacts on his rear touching the charging base.  You will know that the robot is charging as it will automatically turn on and light up. 

If the robot doesn’t light up, ensure:

  1. The base is plugged into the wall and switched on.
  2. The power cable at the base end is firmly connected.  It can be difficult to tell, so unplug it completely and plug it back in.
  3. The back of the robot is flat on the ground and firmly pressed into the charging base.  Ensure the base is placed against a wall, place the robot on the ground 15cm out from the base, then slide it back ensuring the rear stays on the ground.

The free Neato app can be found at the Apple App Store for iOS devices (supports iOS 10.2 or later) or Google Play Store for Android devices (4.1 or later).

Once this is downloaded, create an account and verify your email address, then log in.  Note: your Neato robot will be paired to the account NOT to your phone so family members can log into the same account on their phone to control your robomate.

Select the correct Neato model. If you’re unsure, there is a sticker on the underside of the robot with a code such as ‘D502’ – the first 2 letters are the model number.

  • Face the robot towards you (square edge towards you).
  • There is only one button on the robot (‘on/off’ and ‘start/stop’) located near the lights. Press and hold this with your left hand, and press the right side of the bumper in (you should feel it click) with your right hand.  Hold both for 10 seconds until the robot turns off – all lights will go off.
  • Press the on/off button once – the lights should turn back on.
  • Wait 30-45 seconds while the robot starts up.  You will hear a chime as it finishes turning on.
  • The blue ‘info’ should start flashing slowly – this means the robot is in pairing mode.  It will remain in pairing mode for 60 minutes.

In some instances you may need to place the robot on the charger to select pairing mode.

You should see a screen similar to the image below.  Click ‘next’, and ‘next again.  Some phones will automatically connect, others you will need to manually go into your phone settings.  If yours does not connect (iPhone users), go to step 6.1.

If you get a pop-up saying there is no internet connection, connect anyway!

This step is not necessary if step 6 worked on your phone.

  • Leave the Neato app and go to your home screen.
  • Open phone settings, then WiFi settings.
  • If your robot successfully went into pairing mode, you should see a Neato robot network.
  • Connect to this network.
  • Go back to the Neato app and click ‘next’.

You will get a ‘no network connection’ notification – CONNECT ANYWAY as this is normal as we are connecting your phone to the robot.

  • Select your WiFi network and enter your password.  Both are case sensitive, and need to be entered exactly!
  • Click ‘next’.  You will see the robot attempt to complete the connection process.  If it fails on the Connecting to WiFi step, go back and double check your password was entered correctly.

If this step didn’t work immediately, there are a few things to check:

  • Go back into your phones WiFi settings, note the exact network name.  Return to the WiFi connection screen in the Neato app and manually enter this and the correct password.
  • Check that you can connect to the WiFi on your phone (correct password), and that the internet connection is working by clicking on this link .
  • Ensure your WiFi network name and password don’t contain slashes (/) or spaces ( ). If you’re unsure of how to change this, your internet provider will typically do this for you.
  • Ensure your router is set to 2.4GHz (unless connecting a D7).  If you’re unsure of how to set this, your internet provider will typically do this for you.  If you do change your router settings, we suggest setting up a dedicated 2.4GHz guest network with no special characters ([email protected]#$%^&*() etc) for the robot.
  • Not everyone will be familiar with changing these settings, so if you have any issues at this step we suggest you called support on (04) 974 7238.

If the connection to your robot is successful, the home screen of the Neato app should say either ‘ready to clean’ or ‘charging’.  If the robot is offline, you can wait a few minutes before returning to the previous steps.

Your robot will now need updating before you can access all the features.

  • Place the robot on charge.
  • Go to the Neato App home screen.
  • You should see ‘Robot Software Update Available’ in the top center of the screen (as pictured below).
  • Click this.  The robot lights will flash to show the robot is updating.
  • Wait, occasionally this may take up to 15 minutes for the robot to reboot and reconnect to the network.