My robot isn’t returning to charge on his own!

1. Ensure base location is correct.

  •  Place the charge base against a wall near an electrical outlet.
  • The robot needs approximately three feet of open space in front to dock successfully.
  • Put the charge base three feet from a corner and at least three feet from a doorway as shown in the diagram below.
  • Make sure the robot can “see” the charge base from various places in the room: don’t hide the charge base behind or under furniture, in a long, narrow hallway, or in closed-off area.
  • Avoid putting the charge base in constant direct sunlight.
  • If you have thick carpeting, check that the charge base isn’t tilted as this can interfere with docking.
  • Ensure robot isn’t being blocked enroute to base.
  • If you’re having issues, move the base to a central location in the house.
  • If you’re having issues, ensure the base is located against a solid wall away from windows, mirrors or doorways.

Remember: your robot will only return to charge if the cleaning cycle was started from the base, otherwise it will return to where it started.  If the steps below don’t resolve your issue, try creating a floor plan (or recreating if you already have one saved)!

2. Ensure your base is plugged in.

Place the onto the charging base.  He will sit backwards (square edge facing away from base) with the metal contacts on his rear touching the charging base.  You will know that the robot is charging as it will automatically turn on and light up. 

If the robot doesn’t light up, ensure:

  1. The base is plugged into the wall and switched on.
  2. The power cable at the base end is firmly connected.  It can be difficult to tell, so unplug it completely and plug it back in.
  3. The back of the robot is flat on the ground and firmly pressed into the charging base.  Ensure the base is placed against a wall, place the robot on the ground 15cm out from the base, then slide it back ensuring the rear stays on the ground.