Unfortunately you will need to call customer support if this is not resolved by restarting the robot.
To restart the robot:
- Take the robot off the charge base.
- Press and hold the Start Button for 10 seconds. The robot will turn off.
- Press the Start Button again to turn the robot back on. Wait for the beeping sound to confirm the robot finished the reboot sequence.
- After reboot, the robot should be able to function normally.