Connecting your Neato to WiFi

This guide assumes you already have the Neato app installed, have an account and are trying to reconnect or troubleshoot the WiFi connection.  If this is your first time set-up, we suggest you read this guide.

1. Select ‘add new robot’ in the Neato app.

If you have already connected your Neato robot, you may have to delete it to reconnect.  To do so:

  • Open the Neato app
  • On the home screen, click on the Neato icon in the top right corner.
  • Select the settings ‘cog icon’.
  • Click on the ‘trash’ icon in the top right corner.

To add a new robot if the app is already installed:

  • Open the Neato app
  • On the home screen, click on the Neato icon in the top right corner.
  • At the bottom of this drop-down menu you will see ‘add new robot’.

Now select the correct Neato model. If you’re unsure, there is a sticker on the underside of the robot with a code such as ‘D502’ – the first 2 letters are the model number.

2. Place the robot in pairing mode.

  • Face the robot towards you (square edge towards you).
  • There is only one button on the robot (‘on/off’ and ‘start/stop’) located near the lights. Press and hold this with your left hand, and press the right side of the bumper in (you should feel it click) with your right hand.  Hold both for 10 seconds until the robot turns off – all lights will go off.
  • Press the on/off button once – the lights should turn back on.
  • Wait 30-45 seconds while the robot starts up.  You will hear a chime as it finishes turning on.
  • The blue ‘info’ should start flashing slowly – this means the robot is in pairing mode.  It will remain in pairing mode for 60 minutes.

In some instances you may need to place the robot on the charger to select pairing mode.

3. Return to Neato app on your phone.

You should see a screen similar to the image below.  Click ‘next’, and ‘next again.  Some phones will automatically connect, others you will need to manually go into your phone settings.  If yours does not connect (iPhone users), go to step 6.1.

If you get a pop-up saying there is no internet connection, connect anyway!

3.1. Go into phone settings -> WiFi settings -> connect to Neato robot.

This step is not necessary if step 6 worked on your phone.

  • Leave the Neato app and go to your home screen.
  • Open phone settings, then WiFi settings.
  • If your robot successfully went into pairing mode, you should see a Neato robot network.
  • Connect to this network.
  • Go back to the Neato app and click ‘next’.

You will get a ‘no network connection’ notification – CONNECT ANYWAY as this is normal as we are connecting your phone to the robot.

4. Select your WiFi network.

  • Select your WiFi network and enter your password.  Both are case sensitive, and need to be entered exactly!
  • Click ‘next’.  You will see the robot attempt to complete the connection process.  If it fails on the Connecting to WiFi step, go back and double check your password was entered correctly.

If this step didn’t work immediately, there are a few things to check:

  • Go back into your phones WiFi settings, note the exact network name.  Return to the WiFi connection screen in the Neato app and manually enter this and the correct password.
  • Check that you can connect to the WiFi on your phone (correct password), and that the internet connection is working by clicking on this link https://robomate.co.nz .
  • Ensure your WiFi network name and password don’t contain slashes (/) or spaces ( ). If you’re unsure of how to change this, your internet provider will typically do this for you.
  • Ensure your router is set to 2.4GHz (unless connecting a D7).  If you’re unsure of how to set this, your internet provider will typically do this for you.  If you do change your router settings, we suggest setting up a dedicated 2.4GHz guest network with no special characters ([email protected]#$%^&*() etc) for the robot.
  • Not everyone will be familiar with changing these settings, so if you have any issues at this step we suggest you call support on (04) 414 6611.

After completing the connection process, your robot should now be online. Send us a message using the chatbot below if you have any issues.