30 day Happiness Guarantee
We get it, your first robot-vacuum can seem like a big deal. That’s why we’ve decided to make it totally risk-free.
- If you’re not totally satisfied with your robot-vacuum, you have 30 days to send it back and we’ll give you a full refund.
- To be eligible for a return, you must have used your robot at least 5 times so that the robot has time to learn your house.
- You must keep the original packaging and return it with everything in the box.
- You must assist us with the return, which includes repackaging it how you received it and organising courier collection. If outside of courier coverage, you may need to drop it to a depot.
- The robot must be returned in a condition in line with fair use. Once you’ve taken delivery of the robot, you are responsible for it until its return to us.
- In the unlikely event that the robot is damaging itself while working automatically you must stop it and discuss a solution with one of our team before using it again ([email protected]).
- The happiness guarantee only applies once to each household or business, unless agreed in writing by one of our team.