A mate you want to deal with.

Information and other content

We endeavour to supply accurate information on this site; however, errors and omissions may occur. Robomate Ltd (“Robomate”) does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. We recommend doing your own research before purchasing any products as you are solely responsible for the actions you take in reliance on the content or accessed through this site.

Robomate makes no warranties to the fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

Robomate reserves the right to make changes to the content on this site at any time and without notice.

Ordering

When you place an order with us, you are entering a contract to buy goods or services in accordance with these terms and conditions. An order is considered placed once you have been through the cart and checkout process and confirmed the order.  By confirming an order, you have acknowledging a responsibility to pay us within 7 days.  Once an order is placed it is subject to our cancellation and refunds policy.

We reserve the right to limit the number of items customers can purchase in a single transaction.

Our online store is for the sole use of end-users and retail customers.  Wholesalers or resellers must disclose their intent and deal directly with Robomate staff. Visit our contact page for details.

We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it unless it is covered under our 14-day Neato Trial.

We will take payment from you prior to dispatching your order, unless covered by our 14-day Neato Trial.

Refusing or cancelling orders

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order. While we endeavour to be accurate in our lead times, we do not accept liability for late delivery.

We reserve the right of judgement to refuse or cancel any orders that appear to us to be fraudulent or for commercial purposes, disclosed or undisclosed.

We reserve the right to rectify pricing or stock errors, even if that means cancelling an order.

Our right to cancel orders applies to orders that have been accepted.

Payment options

We currently accept the following credit cards:

  • Visa
  • MasterCard
    You can also pay using Stripe, GoCardless and a Direct Credit transation.

Pricing

All prices listed on www.robomate.co.nz are in New Zealand dollars and are inclusive of GST. These prices are subject to change to change, without prior notice, at Robomate’s discretion.

Our prices are only valid to New Zealand buyers and do not include any charges payable by international customers. 

Terms on deals

All offers are not applicable in conjunction with any other offer unless explicitly stated in writing.

Percentage (%) discounts are reduced from the standard retail price.

  Website and Credit Card Security

We take care to protect your security and payments via our site are encrypted using SSL (Secure Socket Layer) protocol.

If you’re using a public or shared computer, make sure to log out and clear any saved data at the end of each session. Be wary of saving payment details for future use, unless you’re on a secure, private-use computer.

Installation

Neato Vacuums – installation is to be completed by the customer. All vacuums come with installation manuals and set-up tutorials. The robot will self-map the house, but it is necessary to pick up clothes and other such small items that may jam the brush.

Ambrogio Mowers – installation will be priced separately, and the conditions will be included in your formal quote.

Installation is not included on any displayed prices unless explicitly stated.

Support

We offer basic phone support free of charge for the first 30 days. After that, we reserve the right to charge $75 per hour for support if it is outside our warranty obligations or duty of care in the Consumer Guarantees Act.

On-site support that is not covered under Warranty or the Consumer Guarantees Act will be charged out at $100 per hour plus travel costs of $0.80 per kilometre.

Accessing this website

You may not access our website except via internet browser on phone, tablet or computer. It is a breach of copyright and other laws to access or integrate this website into any other platform without written permission of a Robomate Director.

Disclaimer

This website is a marketing tool to inform customers and allow access to our services. All claims are made to the best of our knowledge, except for clear ‘puffery’. We endeavour to provide accurate, relevant information to inform and educate site visitors however errors and omissions may occur.  We recommend customers conduct their own research before purchasing as we do not accept liability for any damages or incorrect purchasing as a result of incorrect or incomplete information, whether by negligence or error.

Robomate reserves the right to make changes to the content on this site at any time and without notice.

The technologies we sell are constantly evolving and there may be slight feature or software updates that change the performance of the machine. We attempt to maintain our marketing and information up to date, however sometimes there will sometimes be discrepancies.

By purchasing any of our products, you accept that our manufacturers have the right to, and will, update the product. Typically these are improvements however sometimes bugs may occur. By purchasing any of our products, you accept these risks as normal and associated with products of this type.

Intellectual Property

Robomate, our partners and manufacturers own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

Robomate is open to the use of this website for academic purposes, provided we are notified in advance.

No one may copy or redistribute this website, or any part of it, for any purpose, without the express written permission of Robomate.

Links

There are external links to third-party websites on this website.  These are outside the control of Robomate, and we accept no liability for their content or security.

To request permission to link to this website, please contact us – sales@robomate.co.nz. We require prior notice to ensure the integrity and security of our brand.

Jurisdiction

This website is governed by the laws of New Zealand.

Changes to this Agreement

These terms and conditions will be updated periodically, and Robomate reserves the right to make changes without prior notice.  These terms will apply to your current order, however may have changed for future visits and purchases.

Consumer Guarantees Act

Refer to Consumer Guarantees Act for more information.