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About Lachlan Murray

Founder of Robomate.

Clean the drop sensor

How do I clean the drop sensors? The drop sensors detect stairs and drops, so it's important that the drop sensors 'windows' are kept clean. Turn your vacuum upside down. Insert a cotton swab into the drop [...]

Clean the LiDAR laser

How to clean the LiDAR laser It's essential to occasionally clean your robomate's LiDAR laser.  The LiDAR is his vision and when it becomes blocked he may start to miss spots or have trouble navigating. https://www.youtube.com/watch?v=6eIivbVDgio [...]

Reboot me

'Reboot me' Unfortunately you will need to call customer support if this is not resolved by restarting the robot.   To restart the robot: Take the robot off the charge base. Press and hold the Start Button for [...]

Cleaning the side-brush

Cleaning the Neato brush To clean the brush, follow these steps: Turn your robot upside down. Pull off the side brush if there is one - it's magnetic, simply pull it straight off. Face the robot towards [...]

Emptying the dustbin

Emptying the Neato dirt bin 1. Remove the dirt bin from the top of the robot. 2. Remove the filter from the dirt bin (we recommend you do this over a rubbish bin to avoid spilling dust/dirt [...]

Robot says “offline”

The Neato app says my robot vacuum is offline! If your Neato app says that your robot is OFFLINE, check the following: Check the charge base by removing the plug on the back and [...]

Network scan for WiFi strength

How to scan your WiFi network strength When Should I Run a Network Scan? When you're unable to connect your robot and standard troubleshooting fails, we're here to hep! The following explains how to [...]

No-Go lines

Setting up "Virtual no-go lines" This guide assumes you have your Neato robot up-to-date and connected to the Neato app.  If you can't see any of the options below in your app ensure that the robot is up [...]