A mate you can trust

We love our robomates and we know you will too.  This is why we are letting you try one, risk-free, and returnable within 14 days.

Terms & Conditions

Important: this offer is not valid for customers who have used our free trial offer.

  • This offer is only valid for customers who are serious about purchasing a Robomate robot vacuum.
  • This 14 day period is only to ascertain whether the product is fit for purpose, and not for change of mind.
  • The machine must be returned in ‘as new’ condition and suitable for sale.  Keep the packaging so that you can return it in it’s original box.
  • All accessories and components must be returned with the machine in saleable condition.
  • You must notify Robomate Ltd ([email protected]) as soon as possible and return the robot within 14 days to be eligible for a refund.  
  • Any repairs necessary to a returned robot will be deducted from your payment before it is refunded.  This work will be completed at our standard repair rates.
  • Your initial freight charge is excluded from this offer and is non-refundable. 
  • If you decide to return the robot, you must return it as soon as possible and not wait out 14 days.  This offer is intended as a trial, and also not as a free cleaning period.
  • This offer is only valid on Neato Robot Vacuum cleaners and does not extend to our other products.
  • This offer is only valid once per customer and address.
  • Robomate reserves the right to decline this offer, at our own discretion.
  • This offer is only valid via the Robomate.co.nz online shop.
  • We reserve the right to remotely block any robot not supported by Neato’s authorised distributor. 
  • Failure to abide by any of these conditions may forfeit your right to a refund, at Robomate’s discretion.

All other standard conditions of sale apply.