A mate you can trust
We love our robomates and we know you will too. This is why we are letting you try one, risk-free, and returnable within 14 days.
Terms & Conditions
Important: this offer is not valid for customers who have used our free trial offer.
- This offer is only valid for customers who are serious about purchasing a Robomate robot vacuum.
- This 14 day period is only to ascertain whether the product is fit for purpose, and not for change of mind.
- The machine must be returned in ‘as new’ condition and suitable for sale. Keep the packaging so that you can return it in it’s original box.
- All accessories and components must be returned with the machine in saleable condition.
- You must notify Robomate Ltd ([email protected]) as soon as possible and return the robot within 14 days to be eligible for a refund.
- Any repairs necessary to a returned robot will be deducted from your payment before it is refunded. This work will be completed at our standard repair rates.
- Your initial freight charge is excluded from this offer and is non-refundable.
- If you decide to return the robot, you must return it as soon as possible and not wait out 14 days. This offer is intended as a trial, and also not as a free cleaning period.
- This offer is only valid on Neato Robot Vacuum cleaners and does not extend to our other products.
- This offer is only valid once per customer and address.
- Robomate reserves the right to decline this offer, at our own discretion.
- This offer is only valid via the Robomate.co.nz online shop.
- We reserve the right to remotely block any robot not supported by Neato’s authorised distributor.
- Failure to abide by any of these conditions may forfeit your right to a refund, at Robomate’s discretion.
All other standard conditions of sale apply.