A mate you can trust

We love our robomates and we know you will too.  This is why we are letting you try one, risk-free, for 14 days before payment is made.

To take advantage of this offer, simply visit our online shop, select which Neato Vacuum you would like, add it to the cart and follow the process.  When it comes to the payment options, select Direct Debit by GoCardless and complete the form.  The money will be taken out of your account after the 14 day period is over if you have not returned the robot.

Terms & Conditions

  • This offer is only valid for customers who are serious about purchasing a robot vacuum.
  • The machine must be returned in ‘as new’ condition and suitable for sale.  Keep the packaging until you have made your final decision so that you can return it in it’s original box.
  • All accessories and components must be returned with the machine in saleable condition.
  • You must notify Robomate Ltd (sales@robomate.co.nz) of your intent to return the robot within 14 days, and then return by arranged courier within 3 working days to be eligible for the refund.  
  • Cancellation of the Direct Debit and then failing to return the robot within 14 days is a criminal offense and subject to prosecution.  Robomate Ltd reserves the right to repossess such stolen goods.
  • Any repairs necessary to a returned robot will be deducted from your payment before it is refunded.  This work will be completed at our standard repair rates.
  • Your initial freight charge is excluded from this offer and is non-refundable. 
  • If you decide to return the robot, you must return it as soon as possible and not wait out 14 days.  This offer is intended as a trial, not a free cleaning period.
  • This offer is only valid on Neato Robot Vacuum cleaners and does not extend to our other products.
  • This offer is only valid once per customer and address.
  • Robomate reserves the right to decline this offer, at our own discretion.
  • This offer is only valid via the Robomate.co.nz online shop.

All other standard conditions of sale apply.